Behavior and Policies during Live streamed events

We believe that the respect of each participant for our events is very important, for this reason we are very careful and rigorous in checking that everyone respects the policies listed below.

During the event and in particular when using the chat, the following actions are prohibited:

• offend any other participant with inappropriate comments
• express offensive concepts and opinions of a religious, political, sexual, social or any other kind
• offend the guide and his work with comments or questions
• discuss topics not related to the tour with the guide or other participants
• promote external activities
• promote or mention platforms that host competing events, both free and paid
• promote other tour or virtual tour activities
• disseminate links of any kind

Anyone who breaks any of the rules listed will be immediately reported to Zoom and Eventbrite, removed from our channels, and barred from accessing future WVT events.

Event Access and Customer Responsibilities

To access the Event do any of the following:
– Go to the confirmation email and click Join/View the event from Eventbrite
– Check your reminders Email from Eventbrite and find there the Direct Zoom link
– Visit the Eventbrite event page on BROWSER (Desktop or Mobile) and click Access the event.

On BROWSER (Desktop or Mobile)
– Log into Eventbrite and go to Tickets.
– Find your (FREE) orders, and click “Go to online event page”.
– Once at the online event page, click on “Join Now” Button

WE ARE NOT RESPONSIBLE FOR YOU NOT CHECKING THIS AND THE FOLLOWING RULES

Emails and SPAM BOX delivery

Please check ever your spam box and verify any email received from noreply@order.eventbrite.com or contact@world-virtual-tours.com
Follow carefully the instructions inside the emails you receive on order confirmation and as per reminders.

Kindness and seats reservation cancelation

Due to limited seating, if you cannot attend, we kindly request you to cancel before event start. This gives us the opportunity to fill the event.

Tipping and Refund Policy

Every guide that host events on World Virtual Tours is supported entirely by your tips,.

All our Virtual Tours are FREE TO JOIN and YOUR SUPPORT make them possible. JUST LEAVE A TIP, WHATEVER YOU WANT.
The majority of your tip supports the Guide, the rest lets our group continue to carry out our initiative.

The attendee voluntarily and spontaneously can decide the amount and authorizes the transaction, without any obligation as per our terms of service.
Stripe or Paypal payment service always sent a confirmation receipt after the donation.

If you request a refund for your donation, it will be processed normally in 2 working days.

TERMS AND RESPONSIBILITIES

The sending of booking and reminder Emails is not related to World Virtual Tours, is handled by external systems instead (Eventbrite, TickeTailor, etc), depending on where the customer reserve his own general admission ticket.

WE ARE NOT RESPONSIBLE FOR NON-RECEIPT OF EMAILS OR FOR PROBLEMS WITH YOUR MAILBOX, FILTERS AND ANY CAUSE THAT MAY PREVENT YOU FROM RECEIVING LOGIN INSTRUCTIONS.

TOUR STARTING TIME and Timezone Issues

The Customer is invited to PAY CLOSE ATTENTION to Time Zone and Starting Times .

You can just look at every event page on our web site to exactly know what is the starting time in your local time zone.
We HIGHLY suggest you also to add the event to your calendar to avoid time zone issues.

WE ARE NOT RESPONSIBLE FOR YOU HAVING TIME ZONE ISSUES AND NOT CORRECTLY UNDERSTANDING THE START TIME CONVERTED IN YOUR LOCAL TIME ZONE